What are people saying about the leadership at NutriSystem?
But with people working for you who are as unprofessional as the representative and supervisor I dealt with tonight I would be mortified for them to experience what I did. Good training and development classes available to employees as well. These factors are similar to those you might use to determine which business to select from a local Yellow Pages directory, including proximity to where you are searching, expertise in the specific services or products you need, and comprehensive business information to help evaluate a business's suitability for you. Zier — CEO of Nutrisystem I thought it would be nice to bring to your attention the situation of your normal lower middle class individual. There is something to be said about creativity when preparing the foods — from adding healthy toppings to pizzas — to adding spices and making deserts into something fun and satisfying. I do implement other foods in my diet as well.
However the competitiveness on the floor was blatant. Employees should not have to practically force customers to keep buying the product or spend money on extra products. How much does NutriSystem pay their employees?
Customer Service Representative 10 salaries reported. See all NutriSystem salaries. What jobs are available at NutriSystem? Part-Time Customer Service Representative. Retention Sales Specialist- Customer Care. See all 11 NutriSystem jobs. Food at NutriSystem tastes good. In addition, to make it even tastier, you can add your choice of cereals and muffins, as well as oatmeal to the meals. When you are dieting with NutriSystem, it will never make you feel that you are under weight-loss diet program.
Other than breakfast, lunch and dinner, the company is offering desserts, snacks and shakes as well. All in all, almost all the food items offered in the diet program are tasty and the existing customers of the program are very happy with the taste. Cost of the diet program depends on the chosen menu and diet plan. Initially, you may find it high. However, when you cross-check it by calculating your overall expenditure on your grocery items, time saved in shopping, preparation and other things, the cost is pretty reasonable.
Existing customers of the program are very happy with the diet program cost, and most of them say that the convenience, taste and results associated with the program are worth the price paid.
It is very effective and you will start seeing the results in the first week itself. The diet program has assisted millions of individuals in losing and controlling their weight; in addition, it has even improved their health and fitness too. The portion controlled meals are convenient to consume, and you can get over the burden of grocery shopping and food preparation. I await your response.
No one can answer my simple question When will the Ice Creme Sandwich be available to order. You have been out of stock for more than 1 month Thank You. Your commercial with the brown haired woman celebrity with all of the plastic surgery is a poor role model. For one, no one believes she actually lost weight with your product, She is rich and has surgery.
Really, her 60yo neck sagging with botox lips and cheeks is obvious. Get a real woman as your spokes person please. This unfortunately is not a positive feedback correspondence. I feel this is a travesty and extremely poor customer care, bordering on total customer disregard. My daughter started your program about a month ago.
We used a gift credit card. We were told to change the number. We called several days before the date and changed the card number and updated her order at the same time. This is a matter of record. Talking to Veneta recently was like talking to a recording. We received a phone message just recently saying the card was not good and food will not be shipped. She was polite but without concern. I asked that the order be expedited and shipped overnight, and was told it was not possible.
There is no way to do it and we have to wait. I asked to speak to a supervisor and was told it is not allowed. I asked for a managers name and again told it is not allowed. I asked for corporate number and was told no again.
She said I could just speak to her or she can give me the customer Care Teams address. But how long would that take for a response? This is a time critical situation. I have never heard of such an absurd situation. You profess that this is a program that must run for several months to be effective. The problem was clearly on your end, yet there is no acceptance of responsibility for a solution. All there was were paradigms given to a simple solution.
In this case it should have been done accepting the culpability. Showing no concern on your companies part was shocking. You can reach me at mjc at hotmail. Good Morning, My name is Christopher.
I wanted to thank the wonderful staff! I also wanted to share my story. I was in great shape while I served in the Marines.
I did two combat deployments to Iraq which started with the initial invasion in Upon returning, I suffered from some depression and started to gain significant weight. I weighed lbs. By my weight had reached a staggering lbs. I did not know where to turn. I have documentation of weight and blood work showing where my Primary Doctor, employed by the Dept. I was sickened by these comments. I found Nutrisystem to be very healthy and balanced!
I do implement other foods in my diet as well. Thank you for your time. She talked me into placing it on hold until Jan 4th.
I told her with all that was going on I might forget to cancel on that date if need be. She says oh no we will call and remind you. I call and tell them what happened and told them I received no call they informed me they sent a email which I received no email.
Later I was going to start the program again but now no way would I…They lie and treat you as if its your fault…Bad company to deal with. I am very disappointed with nutrisystem. You give a money back guarantee if you do not like the product for any reason, which you have no intention of honoring.
I just received my first order of foods last week which immediately made me violently ill. My primary care told me to stop using nutrisystem immediately and not to try it again. Ok no problem, I did just that. I called to cancel my food order, told the customer service person what the physician recommended, so she tried to get me to use the food without the sweetener. I told her the doctor told me to stop not to try a different version.
What about the money back guarantee and the free shipping What a rip-off. So now I have to go and find a fed-ex dealer and return the foods. I would recommend that people do not use this service, their word is not to be counted on. To me their score is a 2 out of a 10, they shipped relatively quickly and they at least answered the phone when I called.
It went downhill after that. Unhappy in Texas, S firmin. Here is one dissatisfied customer for you Nutrisystem. My complaint and suggestion is about your customer service. You either need to train them better or replace all of them, as they are absolutely useless. I then contacted Nutrisystem customer service and asked if there is ANY other way of making payments for my future orders.
I still wanted to continue ordering, but wanted to have more control over when my money is leaving my bank account. Instead, the customer service representative Richard, called my house and left a message that he is canceling my orders and my membership all together.
If that is how you treat all your customers, the competition must be feeling very lucky. The terms were as follows:. Offer good on new Day Auto-Delivery orders only. With this offer you receive an additional discount off the Full Retail Value and free shipping Continental U.
With Auto-Delivery, you are automatically charged and shipped your Day program once every 4 weeks unless you cancel. You can cancel Auto-Delivery at any time by calling Call or see website for details.
Cannot be combined with any prior or current discount or offer. Limit one offer per customer. I was offered free delivery on my second order only and but not any consecutive orders.
I feel they should have honored the e-mail and website offer as stated. I just wanted to bring this to your attention. I feel it was false advertising and if I had not called to verify, I would have been very upset when my second order was billed. Why does your advertising on area television list a telephone number with the last four digits replicated as: They lie and say you will received your order in 4 to 10 days….
NurtriSystem needs to learn from Amazon or let Amazon run their company, Amazon knows how to get millions of products to customer in 1 or 2 days! I asked to move up my delivery date… well your company failed us!!!!
I have call 5 times first 3 people hung up on me when I asked to speak to a supervisor. I called last week on Thursday to inquire about having the date for my next shipment moved up. The young man I was speaking with said — and I quote: We can ship tomorrow! And then, why did the person I spoke with on the phone last week so cheerfully and assuredly tell me the shipment would be processed the next day????
I want the shipment shipped ASAP, including the frozen portion. And because none of this was my fault, but yours, I want it shipped at no extra cost to me via the quickest possible shipping option available.
Your ad with Marie Osmond defies logic. She mentions how women always talk about how they look in terms of losing weight. Then she says for her it became about how she felt. I would get rid of that ad agency…they need to take a class in logical reasoning. I may be a stay at home mom with an old marketing degree but even I can recognize that irony!
I have used the Nutrisystem program on and off for years. Originally started when they had clinics with medical teams that monitored your vitals, blood and conducted healthy lifestyle meetings for members to attend. However, it is an investment in your health and the overall benefits you can achieve are worth it.
I would suggest that potential customers do proper due diligence before picking up the phone.